Are your plants safe for Reptiles?
Yes, all of our plants are safe for immediate use in Reptile enclosures.
Are your plants safe for my Tortoise?
Not all of our plants are safe for Herbivorous species. However, those that are considered ‘Safe if Eaten‘, are safe for immediate use with these species. They are grown in a range of different media, from plain topsoil or Coir, to a blend including perlite or Horticultural grit, depending on the requirements of the individual plant, but all are safe for use.
How much substrate do I need for my enclosure?
This depends on how deep you want your substrate. The minimum depth we would recommend for a Bioactive Setup would be approximately 10cm. To work out how much substrate you need, use this handy calculator:
Example: 4x2x2ft Enclosure (120x60x60cm)
Length of Enclosure (cm) x Depth of Enclosure (cm) = Area
120cm x 60cm = 7200 square cm
Area x Depth of Substrate (cm) = Quantity in cubic centimetres (cc)
7200cm2 x 10cm = 72000 cubic cm
cc / 1000 = Quantity in Litres (L)
72000 / 1000 = 72L
L / 10 is number of 10L Bags of substrate from Bioactive Herps
72L / 10 = 7.2 Bags
What plants come in your bundles? Can I customise a bundle?
Our bundles have been designed to supply you with an assortment of quality plants suitable for the species the bundle is aimed at. Where a bundle is aimed at an Herbivorous species, these plants will all be ‘Safe if Eaten’
We cannot customise these bundles though. The bundle plant stock is seperate from the stock which is listed on the website, therefore the plant you receive may not be ones listed as in stock.
Do you do a bundle for X species?
It would be impossible for us to create bundles for all species available in the Reptile Keeping hobby. We will always attempt to cater for specific species. If you purchase a bundle that roughly matches the environment type of your animal, please add a note in the checkout to tell us what you have and we will do our best to tailor it, from the plants we have in stock.
Is this item in stock?
We try to ensure all of our stock is as up to date as possible on the website. If the item has sold out, you will not see an add to cart button on the listing.
This plant is out of stock, when will it come back in?
We have regular deliveries of live plants, every week or two. However, whilst we always endeavour to restock everything we can, often times there are plants that will go out of season.
We always announce our plant deliveries on Facebook and Instagram, so please follow our pages if you don’t already.
Can I specify the type of Cork I would like in the 5kg Bulk Bags?
All of our 5kg Bulk bags of Cork are pre-bagged before sale, therefore it is not possible for us to select certain pieces for you. However, we are among a very few select companies that go to the hard work of individually photographing and pricing our cork, so the piece you see online is the piece you will receive. Not only does this make it easier for you to get the perfect bit of cork, but it makes us far better value than our competitors.
Is the Bioactive Herps Boost Range safe for use in terrariums?
We have designed the Bioactive Herps Boost Range from the ground up, specifically for use within terrariums.
All products are safe for use, whether the enclosure has inhabitants or not. Each product is safe if ingested and will have no ill effects.
My plants arrived looking damaged or unwell, what should I do?
In the first instance, please contact us within 24 hours of their arrival to let us know. Please send as many pictures as you can, of the plant and all packaging.
DO NOT – Pull off any damage, or attempt to repair the plant until we have responded. We may require additional pictures.
DO – Place the plant in a small saucer of water on a well lit windowsill, but do not put in direct sunlight.
DO NOT – Plant your plant in an enclosure, or repot it in any way. We may request for the plant to be returned
Flowers are temporary structures on any plants and will generally struggle during shipping, more than the rest of the plant. Whilst generally, our plants arrive without issue, flowers are not covered from damage or decay due to the natural lifecycle of the plant. So long as the greenery is still healthy, new flowers will grow.
Any actions you take may void our guarantee. We will always resolve any issues with damaged or deceased plants, as best we can.
When will my order arrive?
Orders placed by 12pm Monday to Thursday will usually be despatched same day. Orders placed from 12pm Thursday to 12pm Monday will be despatched on the Monday.
Bank Holiday shipping will be announced on the Facebook Page and at the Checkout.
Some orders may have a delayed despatch, for instance particularly large orders received just before 12pm, or Substrate Kits.
What shipping is used for Free Shipping over £60
Our Free Shipping over a £60 spend option will vary depending on the best method available for the items purchased. Free Shipping orders will usually arrive within normal despatch and delivery times, but we reserve the right to delay despatch during busy periods.
Can I have more information on this plant?
All plant listings include an ‘Additional Information’ box, located in a tab next to the ‘Description’. This information includes details such as: